Delivery

All orders are shipping from Kaunas, Lithuania (EU) within 3-5 working days of purchase, except if specified otherwise in item description. We ship your orders from Monday to Friday.
 

Free worldwide shipping for all orders over 100€.

 
Worldwide Standard Shipping is provided by FedEx, delivery time: 3-7* working days. Standard Shipping price: EU countries – 15€; the rest of the world – 17€.
 
 
Worldwide Express Shipping is provided by FedEx, delivery time: 1-3* working days. Express Shipping price: EU countries – 25€; the rest of the world – 30€.
*Delivery times are targets only – it may take longer depending country to country.  Once your order is shipped, we will send you tracking number.
 

Free shipping in Lithuania for all orders over 50€. 

Shipping in Lithuania is provided by Omniva and DPD post terminals and courier. Delivery time: 1-4 working days. Delivery price under 50€ is 3€ by post terminals and 7€ by courier.

Payment Information

At ErikaKnitwear.com, we provide a secure and straightforward payment process for all customers. Below you will find important information about the payment methods available and your rights as a consumer.

Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, etc.)
  • Bank transfer

All payments are processed securely using trusted third-party payment gateways, ensuring that your payment information is encrypted and protected.

Payment Security

We take payment security seriously and ensure that all transactions are processed over secure connections (SSL). Your credit or debit card details are not stored on our servers. Payments are handled by trusted third-party providers, which comply with the highest industry security standards (PCI-DSS).

VAT and Taxes

All prices listed on the website include Value Added Tax (VAT), where applicable, according to Lithuanian and European Union laws. If you are purchasing from a country outside the European Union, additional customs charges or import taxes may apply. These are the responsibility of the buyer and must be paid separately.

Refunds and Cancellations

If you wish to cancel your order before it is shipped, please contact us immediately at info@erikaknitwear.com. Refunds will be processed to your original method of payment within 14 days of receiving your returned item, as outlined in our Return and Refund Policy.

Payment Issues

If your payment fails or is declined, please check that your card details are correct and that your account has sufficient funds. If the issue persists, contact your bank or card provider for further assistance. Alternatively, you can try another payment method.

Currency

All transactions on our website are processed in Euros (EUR). If you are paying in another currency, your bank may charge additional fees for the currency conversion.

Contact Us

If you have any questions or concerns regarding payment, please contact us at info@erikaknitwear.com, and we will be happy to assist you.